Use of communal areas during period of enhanced Coronavirus (COVID-19) controls

On the 23rd March the UK Government enhanced much stricter controls to reduce the spread of infection within the UK and reduce strain on essential public services. Full details of this can be found here: https://www.gov.uk/coronavirus

At Plymouth Wharf we are lucky to have a private communal outside space that residents can use to exercise etc. However, for the safety of all residents we ask that everyone apply common sense should they do this. Furthermore, due to the restrictions we may experience reduced cleaning and refuse collection services.

For these reasons, we are asking all residents to heed the following guidance with regards use of communal areas:

  • Follow the government guidance on keeping safe distances and restricting any outing to small household groups only;
  • Only utilise the outside space if you can see it is not already busy with others and be considerate of others in terms of how much time you take up;
  • Take responsibility for tidying and disposing your waste as efficiently as possible (break down cardboard boxes, double bag refuse in black bags etc);
  • Take responsibility for keeping shared communal spaces clean (e.g. block and entrance doors etc) including wiping down with wipes / cleaning products where possible

Coronavirus (COVID-19) guidance

We have recently received a number of queries from residents regarding the ongoing Coronavirus (COVID-19) outbreak.

It is important to remain calm and follow the government guidance, which can be found here: https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

At this point we are not aware of any resident infection with COVID-19 in the development but all residents are asked to pay close attention to hygiene especially where shared facilities are concerned.

Having taken guidance from ARMA (Association of Residential Managing Associations), of which PWRA is a member, we will however be taking the following additional steps and precautions:

  • We are contacting all our suppliers and contractors to ask that they ensure they follow government guidance as well as report any instances of Coronavirus infection within their staff to us;
  • We are asking any residents who are self-isolating due to suspected Coronavirus symptoms or because they believe they are within a high risk vulnerable group to register with PWRA board of directors by emailing directors@plymouthwharf.com providing:
    • Property number
    • Reason for self-isolation
    • Number of people within the household
    • Preferred contact email and telephone number
  • Note – This information register:
    • will be kept securely and strictly in-confidence in accordance with data protection (GDPR) regulations as outlined by the ICO;
    • will not be shared with anyone outside of the PWRA board of directors;
    • will only used to monitor safety of those residents and guide ongoing policy decisions;
    • will only be held as long as the outbreak continues, whereupon it will be destroyed.
  • A number of residents have already offered to provide support such as collecting shopping or even someone to talk to for those self-isolating. Anyone requiring such assistance should either utilise the community WhatsApp group or contact us directly and we will be happy to coordinate.

Waste disposal considerations

Please pay attention to the government guidance on waste disposal particularly if you think you may have symptoms to help us reduce risk to other residents:

“When cleaning you should use your usual household products, like detergents and bleach, as these will be very effective at getting rid of the virus on surfaces. Clean frequently touched surfaces such as door handles, handrails, remote controls and table tops. This is particularly important if you have an older or vulnerable person in the house.

Personal waste (such as used tissues) and disposable cleaning cloths can be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste. This should be put aside for at least 72 hours before being put in your usual external household waste bin.

Other household waste can be disposed of as normal.”

We will be sharing this same communication with all property owners via email or in writing according to their recorded preferences and kindly ask that all owners please share the link to this post with their tennants.

Driving safety and speed

We have had a number of complaints recently of people not observing the rules for driving on the development and driving with excessive speed or without due care and attention.

Residents and owners are reminded that a 10mph speed limit is in force and the development operates a clockwise one-way system. This is very clearly signed on the main entry gate.

These rules were implemented for good reason to keep everyone safe. There are a number of young families, children and pets on the development. Please remember that and ensure your visitors and any agents or tradespeople coming on your behalf also do so.

Fire Action Plan

If you discover a fire in your home:

  1. Leave your flat immediately closing all doors behind you taking all flat occupants with you
  2. Call the fire service
  3. Greet the fire crew as they arrive and give details of the fire location

If you see or hear a fire elsewhere in the development, general advice is:

  1. The building is designed to contain a fire where it starts. This means it will usually be safe to stay in your flat if the fire is elsewhere
  2. Leave your flat at once if smoke or heat affects your flat, taking all flat occupants with you, or if you are told by the fire service. If in doubt, get out

If you are in a communal area then leave the building at once by the nearest exit.

Do not:

  1. Wait to collect personal belongings 
  2. Take risks
  3. Run

To call the Fire Brigade:

Dial 999 or 112

When the operator answers give your telephone number and ask for fire. When the fire service reply give the address where the fire is:

Plymouth Wharf, London, E14 3EL

Do not end the call until the fire service has repeated the address correctly.

A copy of this Fire Action Plan  for you to print out and display in your property can be found on the link below

Riser cupboards (Block 1-4)

In responding to a recent emergency callout to investigate a potential electrical fault on the development it was found that a number of residents are storing personal possessions in the riser cupboards between the flats.

This is not permitted under the lease and presents a health and safety issue as well as affecting our buildings insurance.

The riser cupboards are part of the common areas and do not belong to flats, nor do residents have permission to use them. Their intention is not for storage, but to facilitate access to common services (gas, electric and water). As such they should remain free from obstruction at all times. Further to this, storage of any materials within these areas presents a fire risk as it allows fire to quickly spread between floors. Given recent events in London, this is of particular importance.

We request that any residents who are currently storing any personal items  in these riser cupboards remove them immediately.

We will be conducting an inspection within 7 days of all riser cupboards whereupon any items found will be removed. Any removed items will be stored for one month when, if not claimed, they will be disposed of.