Hyperoptic maintenance in Block 4 and service outage – 16th July

High speed fibre broadband provider Hyperoptic will be undertaking essential maintenance work in the Block 4 (properties 53-62) meter room to reposition their communications cabinet on Thursday 16th July. This is to facilitate better access to electricity meters for Block 4 residents that has been obscured by the current cabinet location.

We understand from Hyperoptic their communications cabinet in Block 4 is the “master” for the entire development and that the work to move the cabinet will involve disruption to their service. This means that anyone currently taking service from Hyperoptic on the development will likely lose internet access for a period of time on the day of the work. Hyperoptic have advised us that they have already contacted all affected customers with relevant information. If you are a customer and have concerns please direct this to their support team rather than PWRA.

Disruption to other residents during the work should be minimal although those in Block 4 may experience some noise during the day of the work for drilling etc.

Residents in Block 4 are asked to avoid using the meter room on the 16th July and to ensure that the area around the meter room is left clear (no child pushchairs etc). Residents’ personal possessions should not really be left in communal areas in the blocks under the terms of the lease anyway. PWRA will not accept responsibility for loss and damage in such cases.

Hyperoptic have assured us that they will be following the government working guidelines issued on Coronavirus.

Hyperoptic on-site (May 27-29th)

Engineers from Hyperoptic will be on-site to conduct surveys relating to provision of high-speed fibre broadband to the houses in the development May 27-29th. The service is already available to flats.

The work will involve lifting of BT manholes on the development and should cause minimal disruption. We have sought assurance from Hyperoptic that all work will be done following government COVID-19 guidance, which they have confirmed.

We have not been advised of any need to access individual properties at this time and have clarified to Hyperoptic that they will need permission from both us and corresponding owners if they do.

Any enquiries relating to Hyperoptic relating to getting service should be directed to them. Please do not engage the engineers directly whilst they are onsite. We have been asked to respect social distancing guidelines and they will be unlikely to be able to answer specific questions anyway.

Disclaimer

PWRA has no involvement between the relationship between Hyperoptic and residents opting to take their service. Any tenants are also reminded that they should seek the permission of their property owner before requesting a new connection as this typically requires wiring a connection point internally in the property.

PWRA does not promote or recommend the use of any broadband provider over another. Hyperoptic was granted permission to provide services to the development as an additional option after they contacted us after interest expressed by a number of residents. The connection provided by Hyperoptic will facilitate much higher internet speeds than currently available due to use of fibre to the premises (FTTP).

Hyperoptic high speed fibre broadband

Plymouth Wharf Residents Association has been approached by Hyperoptic with regards to installing their high-speed fibre broadband service in the development. Hyperoptic’s service differs from the other existing internet service providers currently available at Plymouth Wharf because they install optical fibre direct to the premises as opposed to utilising the BT phone line. The advantage is that they can offer much higher speed broadband – upto 1Gb which over 10x faster than currently available.

You can read more about Hyperoptic’s service and pricing on their website: https://www.hyperoptic.com/ 

Plymouth Wharf Residents Association is currently considering the proposal, which would be at no additional cost to PWRA or shareholders. They do however require our permission to conduct the installation.

If landlords and residents are interested in us proceeding with this proposal we encourage you register your interest on the Hyperoptic website by entering your postcode and contact PWRA Directors at directors@plymouthwharf.com