Due to essential maintenance work being undertaken by Hyperoptic on 16th July the Plymouth Wharf gate intercom (which uses a Hyperoptic phone line to connect) will not be operational between 9am-2pm on Thursday 16th July.
We apologise for the late notification of this outage but we only recently became aware that the maintenance work would also impact the phone line used by our intercom system.
If you have any urgent deliveries we suggest you fix a temporary note by the intercom panel.
We have made a change to the telephone connection used by the main vehicle and pedestrian gate. The number that the gate will call you from will change and you may notice an improvement in sound quality when speaking to someone over the intercom. Aside from that there should be no change to the service. This change also means we are now able to offer connection of the intercom to mobile as well as landline telephones.
If you do experience any problems being able to open either the vehicle or pedestrian gate using your phone email firstname.lastname@example.org
For a reminder on how to use the main gate intercom please refer to our other post on this topic.
Note: This article was updated June 2020 to reflect removal of previous restriction that only UK landline telephone numbers could be connected to the gate intercom and that mobiles can now also be used.
We have had a number of recent enquiries from residents regarding how to use the main gate or obtain replacement fobs.
There are two different types of fobs that can be used to open the main vehicle and pedestrian gates: touch fobs and remote fobs.
The touch fobs do not require batteries and can be used to open both the pedestrian and vehicle gates by simply touching them on the appropriate panel.
The remote fobs require batteries and can only be used to open the vehicle gate. There are different types of remote fobs. If you are having problems with your remote fob not working, we suggest you first check and replace your batteries.
Replacement fobs can be obtained by emailing email@example.com and making a payment to the PWRA bank account of £5 for remote fobs and £15 for touch fobs using FOBS and your property number as reference
Unfortunately, for security reasons we can only issues fobs to property owners. If you are a tenant please contact your landlord or managing agent.
The main gate intercom works differently to that at the flat block doors and requires connection to a telephone number (UK mobile or landline). Once set up, when your property number is selected on the main gate, your telephone will ring and you can use buttons 0 and 1 on your phone keypad to open either the vehicle or pedestrian gate respectively.
To connect your telephone to the gate requires emailing firstname.lastname@example.org and making a payment to the PWRA bank account of £28.80 with reference GATE and your property number. The setup process typically takes 3-5 days once payment is confirmed.
This charge is payable to the company that maintain and setup the intercom system for us and so if you change your telephone number then you will need to pay again. We are now able to support any UK numbers (excluding premium rate) but unfortunately not non-UK numbers.
Unfortunately, for security reasons if you are a tenant rather than a property owner we will need confirmation from your landlord or managing agent before we can action the change.