Unfortunately we identified an issue today with the remote receiver for the main vehicle gate – which although repaired – means that some remote fobs issued will no longer work until they have been reprogrammed.
The process to reprogramme the fobs only takes a few minutes (and can be done whilst you wait) but you will need to provide your fobs back to PWRA to do this. There will be no charge for this service.
If you check your remote fob and find it no longer opens the main gate please contact roberto.saas@plymouthwharf.com to make the necessary arrangements.
If you make use of a “Homelink” system built into your car to open the gate, you may also need to follow the relevant instructions to reprogram this once your remove fob is updated.
This issue only affects the remote fobs. The operation of the touch fobs (which can also be used to open the main vehicle gate) and intercom connection to telephones are unaffected.
PWRA apologises for any inconvenience caused.