Due to essential maintenance work being undertaken by Hyperoptic on 16th July the Plymouth Wharf gate intercom (which uses a Hyperoptic phone line to connect) will not be operational between 9am-2pm on Thursday 16th July.
We apologise for the late notification of this outage but we only recently became aware that the maintenance work would also impact the phone line used by our intercom system.
If you have any urgent deliveries we suggest you fix a temporary note by the intercom panel.
High speed fibre broadband provider Hyperoptic will be undertaking essential maintenance work in the Block 4 (properties 53-62) meter room to reposition their communications cabinet on Thursday 16th July. This is to facilitate better access to electricity meters for Block 4 residents that has been obscured by the current cabinet location.
We understand from Hyperoptic their communications cabinet in Block 4 is the “master” for the entire development and that the work to move the cabinet will involve disruption to their service. This means that anyone currently taking service from Hyperoptic on the development will likely lose internet access for a period of time on the day of the work. Hyperoptic have advised us that they have already contacted all affected customers with relevant information. If you are a customer and have concerns please direct this to their support team rather than PWRA.
Disruption to other residents during the work should be minimal although those in Block 4 may experience some noise during the day of the work for drilling etc.
Residents in Block 4 are asked to avoid using the meter room on the 16th July and to ensure that the area around the meter room is left clear (no child pushchairs etc). Residents’ personal possessions should not really be left in communal areas in the blocks under the terms of the lease anyway. PWRA will not accept responsibility for loss and damage in such cases.
Hyperoptic have assured us that they will be following the government working guidelines issued on Coronavirus.
Works are planned between July 20th and 22nd to undertake fire stopping in the riser cupboards in Blocks 1-4. This is being undertaken as part of a number of steps to ensure the development, built in the late 1980s, is compliant with the latest health and safety guidelines relating to fire. Furthermore, this work will serve to provide an additional level of protection to prevent possible entry points to pests such as mice etc.
The work itself will involve ensuring that any gaps where services (water, gas, electricity etc) enter the flats from the riser cupboards are filled with appropriate fire stopping material. This may also necessitate removal of existing non-compliant filling material.
There should be minimal disruption to those in the flats although residents may experience some noise during the hours of work (9am-5pm). We have sought assurances from our contractor that they will be following COVID-19 government working guidelines, which they have confirmed. Houses will not be affected by this work.